FAQs
How does Chenkun SCM work?
Chenkun supply chain management provides fulfillment, sourcing and global logistics services solution. You can easily set up cross board Ecommerce business for products, fulfillment and logistic through Chenkun SCM. To get started, please provide us with your services needs and requirements. We will provide you with a solution with in our trusted network that can accommodate your needs.
Then, you are ready to start your business.
Where are the Chenkun SCM warehouses?
Our fulfillment centers are worldwide cross Asia, America and Europe. For better serve your end customers, you can easily and flexible to allocate your inventory in one of our fulfillment centers.
Do I need to commit to a certain amount of space? Are there volume minimums?
There are no minimums! You will be charged based on what you use. We can facilitate short-term and seasonal engagements, and you are welcome to ramp up or down usage as it fits your business.
SOURCING
What kinds of products do you source?
We specialize in clothing, shoes, jewelry, watches, electronics, smart home, pet supplies and sports. We have sourced a lot of different products over the years and would feel comfortable sourcing or setting up production for most things.
What quantities do you I need to buy?
Minimum order quantities are depends on products. Tell us more!
What about samples and prototypes?
We strongly recommend that our customers get 2/3 samples from the factory before going ahead with the full order. In fact, for certain products it can be necessary to get multiple samples and you should factor this in the your budget. Sample cost is factory prescribed but we normally estimate it to be the individual unit cost multiplied by three. Prototyping is part of the sampling process.
How does your service work?
Every project is different, but this will give you a rough outline of the process. Tell us more!
INVENTORY
How does the customer get inventory to a Chenkun SCM location?
You are responsible for getting inventory from you or your manufacturer to a Chenkun SCM facility, and the Chenkun SCM service can also help to coordinate freight or LTL shipments. We will do our best to help!
How do I track my inventory?
You can easily track your inventory in Chenkun SCM. We provide up-to-date reports service detailing quantity over time and across locations. We also regularly check inventory levels within our warehouses via cycle counts and will notify you of any discrepancies accordingly.
What is a unit / case / carton / pallet?
PRICING
How much do you charge?
Our charges include a rate per pallet for receiving, a monthly rate for storage, and a bundled pick, pack and ship rate for orders.
Get in touch with us today and we can provide you with a personalized quote.
What is dimensional weight?
It is the estimated weight calculated from the length, width and height of a package. We charge for outbound orders based on the size of the package (dimensions) when it is higher than the physical weight of the package.
SERVICES
Do you offer case or item pick and fulfillment?
We fulfill orders at the SKU level. A SKU can be defined for individual items.
Do you provide shipping services to the warehouse?
INSURANCE
Does your service offering include insurance?
Merchants are responsible for insuring their products for loss while at the warehouse. The transportation carrier may offer insurance on shipments to and from the warehouse.
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Chenkun SCM
We are a supply chain management, focus on cross-board E-commerce business solutions including fulfillment, logistics, and sourcing services. Help our customers to expand their geographic and enlarger their business.
Contact
Room 313, #1 Building, No. 272 Wangshang Rd, Binjiang Dis,
Hangzhou, Zhejiang, China
浙江省杭州市滨江区网商路272号1幢3层313室
杭州晨坤网络科技有限公司
+86 571 8692 8806
info@chenkunscm.com
